There’s something undeniably charming about arriving at a rental property and finding a curated welcome basket waiting for you. It’s one of the strongest first impressions short-term rental property owners can make, and it’s simple to put together. Think of them as personalised moments, crafted for the guests, that can turn their stay into a memorable one. It’s these small moments and gestures that often turn into good reviews and eventually repeat bookings.
What is an Airbnb welcome basket?
Think of a welcome basket as part of hospitality and part of storytelling. It’s a small collection of curated items provided for guests, typically containing essentials, such as snacks, local information, bottled water, and even handwritten notes, home baked goodies, and thoughtful amenities. It doesn’t cost too much for the owners, but it delivers spades and goes a long way in creating an impressive first impression. For owners, it’s the perfect way to provide a signature touch and a chance to elevate guest experience.
Why do welcome baskets matter?
While hotels have concierge desks and reception check-ins, short-term rentals miss out on the human element, and a welcome basket helps bring it back. It’s a quiet nod to traditional hospitality in a world of self-check-ins and digital keypads—something that offers an emotional connection.
The essentials
Essentials can add real value to the guest experience: extra rolls of kitchen towels, bottled water, muesli bars, chocolates, a small first-aid kit, travel-sized toothpaste, a handwritten note, and even a list of local emergency contacts. Style it in a simple woven basket, add fresh (or dried) flowers, and place it at the entry console or kitchen bench—someplace where guests can easily notice.
Local flavours
This one’s often a winner with guests: locally made chocolate or biscuits, a jar of honey or jam, artisan coffee, a fresh loaf of bread, and even a small bottle of local wine. You can go a step further by adding info on local markets for guests or where to source the best locally made delicacies. Plus, don’t forget to add to your personalised recommendations of local experiences and eateries.
Seasonal touches
Another popular welcome basket and an easy one to put together. During winter, include marshmallows and hot chocolate, spiced cookies, or a pair of cosy socks; for warmer months, it could simply be sachets of sunscreen or a chilly bin filled with cold treats. A themed basket is an easy way to add charm and relevance and show attention to detail.
Eco-friendly options
Sustainability is at the top of mind for many modern travellers, and an eco-friendly basket is a chance to align with them while delivering an exceptional experience. Start with compostable packaging (glass jars, baskets made from natural fibres) and consider adding refillable water bottles, handmade soap, beeswax wraps, eco-friendly toiletries, reusable shopping bags, and info on eco-conscious practices you may have adopted, such as energy-saving features in the house.
Personalised baskets
Guests often include the reason for their stay when booking a short-term rental: a romantic getaway, a family holiday with kids during term breaks, or travelling with furry friends. Use this information to curate personalised baskets. For couples seeking a relaxing holiday, add in a mini bottle of bubbles with cheese and crackers; for families, think about adding colouring books, a simple puzzle, or even a children’s book; for pets, including treats, a toy, and details of local dog parks. For international guests, think about items that represent New Zealand and make us unique.
Play to your property’s strengths
A welcome basket is also an opportunity to echo your property’s standout features. Got a deep soaking bathtub? Include a small basket with bath salts, handmade soap, and herbal tea. Do you have an outdoor fire pit? Add marshmallow skewers. Is your property near a famous trek? Pack in a bag with trail maps, granola bars, sunscreen, and insect repellents.
Final thoughts
Small gestures can make a big impact. A thoughtfully prepared welcome basket isn’t just a nice touch — it’s a way to make guests feel truly at home and create an experience that stays with them long after they’ve checked out. These details reflect your unique hosting style and can transform an ordinary stay into something memorable. For more ways to delight your guests and earn glowing feedback, check out our expert tips on how to get 5-star reviews on your Airbnb.