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We’re another great Kiwi story. It all started in the beautiful Coromandel, back in 2004, when a couple of bach owners got talking about the ins and outs of renting out a holiday home. Managing bookings, revenue, guest enquiries and cleaning were time consuming for already busy people, along with the additional responsibility of keeping a property in good order; there had to be an easier way. Their solution was Bachcare..
From humble beginnings, with just five properties in Hahei, Bachcare has grown into New Zealand’s leading full-service holiday home management company, trusted by over 2300 holiday homeowners.
People are at the heart of our business and everything we do: our staff, our guests, and of course our owners, without whom Bachcare would not exist. And they love that we’re based right here in New Zealand.
Our nationwide portfolio, which spans over 180 locations, is professionally managed and marketed by our Auckland-based head office and serviced by experienced local teams. In the past year, we’ve helped 150,000 guests find their happy place. Next time round, that happy place could be your own treasured holiday home.
Our enduring mission is to make holiday home rentals a simple and seamless experience. Our complete management service [LINK: How Bachcare Works], including 24/7 guest support, revenue management, multi-channel marketing, and cleaning means we do the hard yards (and the housework) for you.
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Suzanne's Happy Place is Waiheke Island
From being a Senior Associate at PwC, a CFO across multiple sectors, to running her own company, Suzanne joins Bachcare with a strong financial and entrepreneurial background. She is well-versed in improving efficiencies and financial outcomes of organisations to facilitate sustainable, profitable growth. Suzanne and her team look after everything finance-related from forecasting business targets, to making sure everyone gets paid on time!
Suzanne loves crunching numbers but she also loves searching for a new favourite coffee spot, which may or may not be the café she used to own in Kingsland, Auckland!
Rochelle's Happy Place is with family, sun, and sand between her toes!
Rochelle heads up our sales and operations teams which means she oversees both owner and guest sides of the business. On the owner side, this covers everything from guiding owners through sign up, to onboarding, to ongoing relationship management. For guests, this includes handling guest enquiries and providing support. Rochelle has extensive sales and account management experience, including time at Air NZ before moving to Bachcare.
Rochelle loves to travel which is part of the reason why Bachcare made sense for her! In the summertime you won’t find her far away from a beach or a BBQ.
Nick's Happy Place is Piha Beach
Nick heads up the revenue team at Bachcare and has the crucial role of making us (and our owners) money! Nick is incredibly skilled in his field, bringing with him over 20 years commercial experience in the airline industry and has a strong background in customer-focused organisations in the UK and New Zealand, including Air NZ. Nick helped implement our bespoke revenue management system, revolutionising Bachcare's ability to adjust pricing based on rapid market changes.
When he’s not maximising income for the Bachcare portfolio, you’ll find him jamming on his keyboard or learning about the world’s next major celestial event!
Zaina's Happy Place is time with family (including the four-legged members)
Zaina is the talented creative brain behind the Bachcare brand. She has over 10 years of experience in building brands, developing revenue-driving strategies, and driving marketing innovation. Her background includes time at Online Republic, Tourism New Zealand, and award-winning marketing agencies. Zaina and her team, work across both owner and guest sides of the business, ensuring Bachcare is top of mind when booking a holiday, or listing a holiday home!
When she’s not dreaming up the next big campaign idea, she’s using her artistic eye to coordinate photoshoots, or spoil her adorable Cavachon, Odie.
Our team of New Owner Advisers are based throughout New Zealand. They will be your first point of contact when considering signing up a property with Bachcare. They are extremely knowledgeable about properties in their areas, so if you have any questions, just fire them through!
Our team of Relationship Managers are Auckland-based. Our owners are assigned a dedicated Relationship Manager when they join Bachcare to help achieve their property goals, provide market context, and keep an eye on rates.
