1. Promotion Period
The Bachcare Spring Sweetener Promotion (“Promotion”) is available from 5 October 2026 until 30 November 2026 (“Promotion Period”).
2. Eligibility
To be eligible for the Promotion, participants must:
- Submit an enquiry through the Spring Sweetener promotional enquiry form at https://newowners.bachcare.co.nz/spring-sweetener/ during the Promotion Period;
- Be a new prospective owner not currently under an Owner Agreement with Bachcare at the time of enquiry; and
- Sign a new Owner Agreement with Bachcare within 60 days of submitting their enquiry.
Enquiries received through any other Bachcare website page, marketing campaign, referral programme, or communication channel are not eligible for this Promotion.
Bachcare will determine, acting reasonably, whether an enquiry originated from the Enquiry Form. Where Bachcare determines an enquiry is ineligible, it will notify the enquirer and provide the reason for that decision.
3. The Offer
Eligible owners may select one (1) of the following Spring Sweetener options:
- Option 1: Complimentary Photography
- Professional onboarding photography for the enrolled property.
- Valued at up to $300 (plus GST).
- Photography will be arranged through Bachcare’s approved suppliers.
- Option 2: Complimentary Deep Clean
- Bachcare will contribute up to $300 (plus GST) towards the cost of a deep clean.
- Where the cost of the deep clean exceeds $300, the owner will be responsible for any additional costs.
- Deep clean services are subject to supplier availability and property requirements.
- Option 3: Welcome Hampers
- Three (3) welcome hampers, one provided for each of the property’s first three guest stays following onboarding, up to a combined value of $300 (plus GST).
- If the property has not had three guest stays within 90 days of completing onboarding, Bachcare may instead provide any remaining hamper(s) as a single equivalent-value hamper, or as otherwise agreed with the owner.
- Hamper contents may vary and are subject to availability.
4. Offer Redemption
The selected Spring Sweetener will only be provided once:
- The Owner Agreement has been signed; and
- The property has completed Bachcare’s onboarding process.
Owners must select their chosen Spring Sweetener within 60 days of signing their Owner Agreement (“Selection Window”).
Once a Spring Sweetener has been selected, it must be redeemed within 60 days of the property completing Bachcare’s onboarding process. If onboarding is delayed for reasons outside the owner’s control, Bachcare may extend this period at its discretion.
If an entitlement remains unredeemed at the end of the applicable window, Bachcare will notify the owner and provide a final 14 day period to redeem before the entitlement lapses.
The offer is limited to one Spring Sweetener per property and is not transferable, exchangeable, refundable, or redeemable for cash.
5. Exclusions
- The Promotion cannot be used in conjunction with any other Bachcare promotional offer, incentive, discount, credit, sign-up offer, or referral programme.
- For the avoidance of doubt, the Promotion cannot be combined with the Bachcare Owner Referral Programme or any associated Prezzy Card incentive.
- Existing Bachcare owners are not eligible for the Promotion.
6. Changes to the Promotion
Bachcare may amend, suspend, extend, or withdraw the Promotion at any time. Any such change will not affect an enquiry already submitted through the Enquiry Form before the change takes effect, provided that enquiry otherwise meets the eligibility criteria in clause 2.
Where reasonably required, Bachcare may substitute any promotional item with an alternative of equal or greater value.
7. Liability
To the maximum extent permitted by law, Bachcare is not liable for any loss, damage, cost, or delay arising from or in connection with the Promotion, including delays or issues relating to third-party suppliers such as photographers, cleaners, or hamper providers.
Nothing in these Terms excludes, restricts, or limits any rights or remedies that cannot be excluded under New Zealand law.
8. Privacy
Personal information collected through the Enquiry Form will be handled in accordance with Bachcare’s Privacy Policy, available at https://www.bachcare.co.nz/terms/privacypolicy. Enquiry details will be used only to assess eligibility for, and administer, the Promotion.
9. General
- Participation in the Promotion constitutes acceptance of these Terms & Conditions.
- Bachcare’s decision on all matters relating to the Promotion is final, except where clause 2 or clause 4 requires Bachcare to give notice or a reason. No further correspondence will be entered into once a decision has been communicated.