Clear communication. Easier hosting. Better reviews.
Managing guests can be one of the most time-consuming parts of owning a holiday home. Bachcare’s guest management service takes care of everything — from booking enquiries and check-in details to support during their stay and follow-up after departure.
Our experienced teams handle communication, coordination, and care so you can enjoy the benefits of hosting without the constant messages, phone calls, or late-night questions.
Pre-Arrival Communication
We manage all guest messaging before arrival, including booking confirmations, directions, check-in details, and key information about your property.
Every guest receives clear, professional communication that reflects your property’s personality and ensures they know exactly what to expect.
Guest Support During Their Stay
Our local Managed Service Providers (MSPs) are on hand to help with any issues that arise, from maintenance concerns to simple questions about the property.
This ensures a smooth stay, prompt problem resolution, and a consistent level of service across all Bachcare homes.
Check-Out and Review Management
After each stay, we oversee the check-out process, coordinate cleaning schedules, and manage review collection.
Positive guest experiences help increase your property’s visibility and improve booking performance on partner sites.
24/7 Contact and Assistance
Guests can reach us at any time through Bachcare’s dedicated support channels. Whether it’s a lock-box query or an after-hours emergency, our customer care team is available to assist so you don’t have to be on call.
Let’s Make Guest Management Simple
We manage every guest interaction so you can enjoy the returns without the hassle.